Why to invest and outsource in Tunisia
Many international actors have already made the choice to outsource the treatment of their client relationships in Tunisia and to invest there to sustain their local partnerships. The turnover of the sector is almost exclusively generated in offshore by European contractors who found numerous advantages there.
THE GEOGRAPHICAL AND CULTURAL CLOSENESS
The strategic location of Tunisia, a few hours away from main European capitals, in fact real one hub regional. Country of French-speaking tradition, Tunisia, resolutely turned on the international stage, knew how to form considered resources mastering several foreign languages. The set of these assets makes of the European Union the 1st economic partner of Tunisia of very long date.
QUALIFIED HUMAN RESOURCES
Investing in or outsourcing its client relationship in Tunisia is the assurance of having qualified, graduate resources with plural linguistic qualifications, while at the same time managing its costs, thanks to the undeniable competitive advantages the country offers. Human capital remains one of the most skilled in the region.
A business-enabling environment
Highly encouraged by governments, foreign investment enjoys numerous tax advantages through the investment code, which provides a series of financial and tax incentives. In addition, there is a willingness to offer simplified legal and administrative procedures and support for the creation of enterprises coordinated by various structures such as the Investment Promotion Agency.
GOVERNMENT MOBILIZATION TO SUPPORT TIC INVESTMENTS
Exemption of taxes and charges, numerous tax advantages have allowed the sector to benefit from significant investments to create a dedicated environment, making Tunisia a flagship destination for outsourcing the multi-channel customer relationship.
INNOVATIVE STATE-OF-THE-ART INFRASTRUCTURE
Tunisia was the first in the Maghreb to deploy optical fibre as early as 2012, allowing operators in the sector to offer optimum quality services to European standards.
This sectorial context allows the various Tunisian operators regarding customer relationships to propose a range of wide and deep services: of the center of phone contacts in the multi- platform channel, the diversity of the offer allows to answer a demanding and multi- request form.